Here at Top Shelf Barrels, we always provide you, the customer, with a flawless ordering experience. Seriously. Every single order goes off without a hitch. Now, we’re aware that many companies claim to be able to do that, but they all fall short on one thing – transparency. Here’s exactly how we make your experience perfect.
The highest quality barrels in existence – we get it – you can skimp, save a couple of bucks, and get a mediocre oak barrel. We just don’t believe in that. They leak, they splinter, and they don’t deliver the best results. That’s why we source our barrels from the pros, and because of our direct relationships with manufacturers, we can offer you these elite barrels for a fraction of the price that others can.
Our customer service is actually good – just having a contact form on your website doesn’t mean that you have “good customer service”. Good customer service means timely replies from experts who can answer your questions and/or point you in the right direction. All of our support reps are trained to know the specifics of our barrels like they do the dates of their birthdays – when you contact us, you’re in good hands.
Accurate descriptions and helpful tips – no guesswork for you. Each picture on our site is an actual picture of what you will be receiving, and our descriptions will tell you everything about each barrel that you need to know. Not only that, but we post helpful guides and tips on a somewhat regular basis to help you get the most out of your barrel once you choose the one that’s right for you.
Careful handling and speedy shipping – once you place your order, one of our shipping specialists will prepare your order with meticulous attention to detail. Once he’s done, he’ll put your order in the mail, and it will arrive at your doorstep quickly. A common problem with shipping large items is them getting damaged in the mail – that’s not a problem with us, because we’ve been doing this a long time, and we know how to ship oak barrels so that they arrive unscathed. We’ve never had a problem with a shipment arriving damaged – ever.
Look: Top Shelf Barrels was created because we’re passionate about oak barrels, and we wanted to offer our contacts and expertise to the world. We’re not a company geared towards profit – we’re one geared towards showing people the sheer awesomeness of having a sturdy, reliable oak barrel for aging. Start browsing for barrels or contact us today to see the difference it makes when you work with the experts.